Customer experience

The top areas where AI chatbots are reshaping the insurance customer experience.

Hi Marley has a mission to empower the insurance industry to communicate simply and build trust.

Policyholders and claimants expect the payment process to be an easy and transparent aspect of the claim process.

Life insurance companies concerned about digital customer experience, according to research from Equisoft in collaboration with the Life Insurers Council

Insurance carriers can increase success by strengthening partnerships with agencies.

Embedded insurance leverages data and tech to offer coverage seamlessly online, meeting customers when and where they need it.

Customer expectations continue to evolve, and technology-based strategies must focus on their needs and preferences.

Effective claims automation requires a cultural shift that prioritizes people, processes and strategic alignment.