Web Seminar

Revolutionizing insurance customer service with Intelligent Virtual Agents

Past event date: June 5, 2025 Available on-demand 60 Minutes
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WATCH NOW

Is your claims experience costing you customers?

Policyholders expect fast, seamless support — and if you're not delivering, they'll look to your competitors. That's why insurance leaders are turning to Intelligent Virtual Agents (IVAs) to modernize their contact centers, streamline FNOL and drive measurable improvements in customer satisfaction. 

Join Digital Insurance for this complimentary webinar, where a panel of experts discuss real-world applications and use cases for IVAs transforming the claims experience.

You'll learn how IVAs can:

  • Improve speed and accuracy in the claims intake process
  • Enhance customer satisfaction with 24/7 intelligent support
  • Seamlessly integrate with existing contact center systems
  • Scale operations without sacrificing the human touch

Whether you're already investing in AI or exploring the possibilities, this session will deliver insights you can apply immediately. 

Register now and learn how to revolutionize your policyholder experience.

Speakers
  • Joe Havlik
    Vice President of North America
    Cognigy
    (Speaker)
  • Matt Lehman
    Industry Principal for Financial Services
    RingCentral
    (Speaker)
  • Jim Ericson
    Market Research Analyst, Former Editorial Director, SourceMedia, Founder, Information Management Magazine
    (Moderator)